Agreement to These Terms
These Terms of Service are a binding agreement between you and Gras Technologies LLC. By creating an account, clicking an acceptance control, signing a Gräs form, or using the platform after these Terms are presented, you acknowledge that you have read and agree to these Terms. Our Privacy Policy explains how we handle personal information. If you use Gräs for a business, you represent that you have authority to bind that business. If you do not agree, do not use the platform.
Electronic actions and records—including checked boxes, submitted forms, timestamps, account identifiers, and authenticated attestations—may be used as evidence of your instructions and agreement to the extent permitted by law. SMS consent remains a separate, optional choice and is not bundled with acceptance of these Terms.
1. The Service
Gräs is a marketplace platform that connects customers seeking lawn care and outdoor services with independent professionals ("Pros"). Gräs facilitates discovery, booking, scheduling, communication, and payment. The services themselves are performed by independent Pros, not by Gräs. Gräs is not a party to the service agreement between a customer and a Pro, does not employ Pros, and does not supervise, direct, or control their work.
2. Accounts & Eligibility
You must provide accurate information when creating an account and keep your credentials secure. You are responsible for all activity under your account. You must be 18 or older to use Gräs and have authority to request work at the service property. Business owners are responsible for inviting authorized team members, assigning appropriate access, and removing access when it is no longer needed. We may suspend or terminate accounts that violate these terms, provide false information, or misuse the platform.
3. Bookings & Quotes
Instant quotes are estimates based on the information you provide. Final pricing is confirmed by the Pro when they accept your request. A Pro may propose a change order for additional work; it does not change the job total unless the customer approves it in Gräs. A submitted request does not guarantee acceptance, a service time, or availability. Customers and Pros should confirm scope, access instructions, and any cancellation or refund terms before work begins. Either party may cancel a scheduled service before it begins; repeated or last-minute cancellations may result in account limits.
4. Payments
Online invoice payments are processed through Stripe Connect and settle to the Pro's connected Stripe account. Stripe deducts its applicable processing and product fees. Gräs also deducts a platform fee from the Pro's payment proceeds: 2% of the customer's online payment on the Free plan and 1% on an active paid subscription. These fees do not increase the customer's approved service or invoice total. Payments recorded outside Stripe, such as cash or check, are arranged directly between the customer and Pro and are not subject to Gräs's online payment fee.
If a customer separately authorizes a card on file, Stripe securely stores that payment method for future services from the identified Pro. Automatic charges are permitted only when the customer explicitly enables autopay, and apply after a job is completed for the final approved service amount. An invoice is optional and is created only when requested. The customer may remove the saved payment method or disable autopay at any time, and retains any rights to dispute an unauthorized or incorrect charge under applicable law and card-network rules.
Contact the Pro about service quality, invoice corrections, or a service refund; contact Gräs support for a platform or payment-processing problem. Nothing in these Terms removes non-waivable consumer rights. Service payments and Gräs software subscriptions are separate transactions.
5. Pro Terms
Pros are independent businesses, not employees, agents, or representatives of Gräs. Pros are solely responsible for their own licensing, permits, insurance, equipment, taxes, crew, pricing, and the quality and safety of their work. Nothing in these terms creates an employment, agency, partnership, or joint-venture relationship between Gräs and any Pro. Subscription tiers govern operating-crew scope and feature access; self-serve paid subscriptions renew automatically on a monthly or yearly basis until canceled. Pros manage plan changes in Gräs and payment methods, invoices, and cancellation through the Stripe customer portal. Enterprise is not currently available for new enrollment. Existing agreements remain in effect; no new Enterprise subscription begins automatically. Cancellation takes effect at the end of the paid billing period. If a renewal payment fails or the subscription is otherwise not in good standing, paid features may be suspended until payment succeeds. Subscription fees are non-refundable except where required by law.
The price, billing interval, trial eligibility, and renewal terms displayed at checkout apply to your subscription. The pricing pageexplains current offers. A trial or founding-member offer does not authorize a paid charge without the required payment consent. Cancel through the subscription management controls before renewal to avoid the next period's charge. Deleting the app or simply ceasing to use it does not cancel a subscription. Download needed business records before closing an account; contact support if you cannot access billing.
A Pro who enters a customer's mobile number must have permission to maintain the customer record. A Pro may not enable Gräs SMS for a customer unless that customer personally opted in through an approved digital, verbal, signed-paper, or inbound keyword process. The Pro must accurately follow the displayed consent script, preserve supporting paper evidence where applicable, and make truthful attestations. Uploading a number, having a prior business relationship, or accepting these Terms does not by itself establish the customer's SMS consent.
6. Text Messaging Terms
If you separately opt in, you authorize Gräs to send recurring transactional SMS messages concerning lawn-care or outdoor-service appointments, scheduling, provider arrival and ETA, account activity, invoices, and secure payment links. Messages may reference the independent Pro serving you. No marketing or promotional messages are included in this program. Message frequency varies and standard message and data rates may apply. Carriers are not liable for delayed or undelivered messages.
Consent is not a condition of purchase. Reply STOP, UNSUBSCRIBE, CANCEL, END, or QUIT to opt out. Reply START or YES to resubscribe through an approved process. Reply HELP or INFO for assistance, or email support@get-gras.com. An opt-out applies to the Gräs messaging program associated with the sending number; processing may take a short period, during which a final confirmation may be sent. You are responsible for providing a number you control and for notifying us if ownership changes.
See our SMS program page and mobile privacy terms.
7. Insurance & the "Insured" Badge
Pros are expected to carry active general liability insurance appropriate to their work. A Pro displaying an "Insured" badge has attested to Gräs that they carry such coverage. This attestation is self-reported. Gräs may request proof of coverage but does not independently verify, underwrite, or guarantee any Pro's insurance. Customers are encouraged to confirm coverage directly with the Pro for significant work.
8. Reviews & Content
Reviews must reflect a genuine service experience. You may not post content that is false, defamatory, obscene, harassing, or infringes anyone's rights. By posting content on Gräs (including reviews and business profiles), you grant Gräs a non-exclusive, royalty-free license to host, process, and display it as needed to provide the service, subject to the access and sharing practices in our Privacy Policy. You retain ownership of your content and must have the rights needed to upload it. Public business profiles and public reviews may appear in Gräs marketing; this permission does not make private messages, receipts, or service photos public. We may remove content that violates these Terms.
Report objectionable content or abusive behavior using available in-app report and block controls, or contact support. Include enough context to identify the issue. We may investigate, remove content, restrict contact, or suspend access. Gräs is not an emergency service.
9. Prohibited Conduct
You agree not to: misrepresent your identity or qualifications; use the platform to harass, defraud, or harm others; circumvent Gräs fees by soliciting off-platform transactions for connections made through Gräs; scrape, copy, or resell platform data; interfere with the platform's security or operation; or use Gräs for any unlawful purpose. You also may not submit another person's contact information without authorization, falsify consent evidence, evade an SMS opt-out, or use Gräs messaging for promotional content outside an approved campaign.
10. Disclaimers
Gräs is provided "as is" and "as available" without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose, and non-infringement. Gräs makes no warranty regarding the quality, safety, legality, or timeliness of services performed by Pros, and does not guarantee uninterrupted or error-free operation of the platform. Features may change, and we may suspend or discontinue parts of the service.
11. Limitation of Liability
To the maximum extent permitted by law, Gräs and its owners, employees, and agents will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for property damage, personal injury, lost profits, or lost data, arising from your use of the platform or from any service performed by a Pro. To the maximum extent permitted by law, Gräs's total liability for any claim arising from these terms or the platform will not exceed the greater of (a) the fees you paid to Gräs in the twelve months before the claim or (b) one hundred U.S. dollars ($100).
12. Indemnification
You agree to indemnify and hold harmless Gräs from claims, damages, and expenses (including reasonable attorneys' fees) arising from your use of the platform, your violation of these terms, your content, or — if you are a Pro — the services you perform, your worksite conduct, your relationships with customers and crew, or your unauthorized submission or use of customer contact information and consent attestations.
13. Disputes Between Users
Service disputes are between the customer and the Pro. Gräs may, at its discretion, assist with communication or mediate in good faith, but has no obligation to resolve disputes and no liability for their outcome.
14. Termination
You may stop using Gräs at any time. We may suspend or terminate your access for violation of these terms, risk to other users, or legal requirement. Provisions that by their nature should survive—including payment, consent evidence, disclaimers, liability limits, indemnification, and dispute provisions—survive termination.
15. Changes & Governing Law
We may update these terms as the platform evolves; material changes will be announced in the app, and continued use after changes means acceptance. These terms are governed by the laws of South Carolina and applicable United States federal law, without regard to conflict-of-law rules.
16. General Terms
These Terms and incorporated policies are the entire agreement about the platform unless a separate written agreement applies. If a provision is unenforceable, it will be limited to the minimum extent necessary and the remaining provisions remain effective. Failure to enforce a provision is not a waiver. You may not assign these Terms without our consent; we may assign them as part of a reorganization, financing, merger, sale, or transfer of the platform. Headings are for convenience.
Optional AI connections act within the access you authorize. Review assistant outputs and proposed changes; they can be incomplete or incorrect. Write access requires separate owner consent. Revoking access prevents future authorized use; rollback applies only to eligible changes within the displayed window and does not necessarily reverse external effects. Third-party assistant terms also apply. Business-cost reports and estimates are tools, not individualized tax, legal, or financial advice.
Availability can differ between the website and native apps. Downloading Gräs from Apple does not make Apple the provider of lawn services or Gräs support. Applicable App Store terms also govern your download and use of the iPhone application.
17. Contact
Questions about these terms? Reach us at support@get-gras.com.